Shipping & Delivery

Effective Date: [August 24, 2026]
Last Updated: [August 24, 2026]

At Montzone, we help independent outdoor businesses source products efficiently from global suppliers.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled through Montzone.

Shipping conditions may vary depending on the product, supplier, order quantity, destination, and shipping method selected.

1. Order Processing

After your order is submitted and payment requirements are completed, we will begin processing your order.

Processing times vary depending on the product and order type.

Typical processing may include:

Order confirmation
Inventory verification
Supplier processing
Product preparation
Quality or quantity checks where applicable
Packaging
Shipment arrangement

For standard in-stock products, processing may generally take [2–5] business days.

For samples, bulk orders, customized products, private-label products, OEM/ODM orders, or made-to-order products, processing times may be longer.

The estimated processing time will be communicated during the order or quotation process where applicable.

2. Shipping Methods

Depending on the destination and order requirements, Montzone may offer different shipping options, including:

Express delivery
Air freight
Sea freight
Ground transportation
Other available international shipping services

Available shipping methods may vary by:

Destination country;
Product type;
Package size and weight;
Order quantity;
Supplier location;
Delivery requirements;
Applicable regulations.

The available shipping method and estimated delivery time will be shown or confirmed before shipment where applicable.

3. Delivery Times

Delivery time generally consists of:

Processing Time + Transit Time + Customs Clearance

Transit times are estimates and are not guaranteed unless expressly agreed otherwise in writing.

Delivery may be affected by circumstances including:

Customs clearance;
Carrier delays;
Weather;
Port congestion;
Public holidays;
Transportation disruptions;
Supplier delays;
Incorrect or incomplete delivery information;
Other circumstances beyond our reasonable control.

For this reason, an estimated delivery date should not be treated as a guaranteed delivery date unless explicitly stated in your order agreement.

4. Shipping Costs

Shipping costs depend on factors such as:

Destination;
Shipping method;
Product weight and dimensions;
Order quantity;
Packaging;
Freight rates;
Applicable logistics charges.

Shipping costs will be displayed or quoted before the order is finalized where applicable.

For larger wholesale orders, shipping may be quoted separately based on the actual shipment requirements.

5. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated in the applicable order or quotation:

The buyer is responsible for applicable import duties, taxes, customs charges, and destination-country fees.

Montzone does not control customs authorities or the amount of duties and taxes assessed by the destination country.

Buyers are responsible for ensuring that the products they purchase can legally be imported into their destination country.

6. Delivery Address

Buyers are responsible for providing accurate and complete delivery information.

Please carefully check:

Company name;
Recipient name;
Shipping address;
Postal code;
Phone number;
Other required delivery information.

Montzone may not be responsible for delays, additional shipping costs, or failed delivery caused by incorrect or incomplete information provided by the buyer.

7. Tracking

Where tracking information is available, Montzone or the relevant carrier may provide tracking details after shipment.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

The delivery status shown by the carrier may be used as the primary reference for shipment tracking.

8. Delayed or Lost Shipments

If a shipment appears to be delayed, buyers may contact Montzone for assistance.

We may work with the relevant carrier or supplier to investigate the shipment.

For shipments confirmed as lost or damaged in transit, the resolution may depend on:

Shipping method;
Carrier investigation;
Insurance coverage;
Incoterms, where applicable;
Order terms;
The circumstances of the shipment.

9. Damaged Packages

If a package arrives visibly damaged, buyers should:

Photograph the package before opening it;
Photograph the damaged packaging;
Photograph the affected products;
Keep the original packaging;
Contact Montzone as soon as reasonably possible.

Supporting evidence may be required to process a damage claim.

For eligible orders with Shipping Protection, coverage and claims are subject to the applicable Shipping Protection terms. Visit our Shipping Protection page for details.