FAQ

Yes. Montzone is built for businesses sourcing outdoor products for resale, distribution, or commercial use.

Our buyers include independent retailers, Shopify and e-commerce stores, marketplace sellers, specialty outdoor stores, distributors, and other small businesses.

A business license is not generally required to create an account or place an order on Montzone. However, certain products, destinations, or tax requirements may require additional business or import documentation.

If you have specific requirements for your market, our Buyer Support team can help you understand what may be needed.

Montzone is designed for small and growing businesses, including:

• Independent outdoor retailers
• Shopify and e-commerce stores
• Amazon and marketplace sellers
• Specialty outdoor stores
• Distributors and resellers
• Gift and lifestyle retailers
• Other businesses sourcing outdoor products

MOQ varies by product and is shown on each product page.

We offer low-MOQ options across many outdoor product categories, making it easier for small businesses to test new products, restock in smaller quantities, and grow their assortment without committing to large factory-style order volumes.

Yes. Sample orders are available for selected products.

If you would like to test a product before placing a larger wholesale order, contact our Buyer Support team. We’ll confirm sample availability, quantity, pricing, and shipping before creating the order for you.

Yes. If you would like to try a product before placing a wholesale order, contact our Buyer Support team. We can help arrange a sample order and confirm the available quantity, price and shipping options.

Sample orders may have different quantities or pricing from standard wholesale orders depending on the product.

Yes. You can generally combine different products in the same order, as long as the applicable MOQ requirements for each product are met.

Different products may have different pack sizes, MOQs, shipping origins, and delivery times.

The MOQ shown on the product page is the standard minimum order quantity for that product.

If you need a smaller quantity for product testing or a sample order, contact our Buyer Support team. We may be able to arrange a sample or a smaller trial order depending on product availability.

Yes. Prices shown on Montzone are wholesale prices intended for business buyers.

The product price does not necessarily include shipping, import duties, taxes, or other destination-specific charges unless explicitly stated.

MSRP stands for Manufacturer’s Suggested Retail Price. It is provided as a reference for potential retail pricing and is not necessarily the final selling price in your market.

Available payment methods are shown at checkout and may vary depending on your location, currency, and order.

For payment-related questions or larger orders, contact our Buyer Support team for assistance.

Shipping costs are not necessarily included in the product price.

Available shipping options and estimated delivery information are shown during the ordering process. Shipping costs may vary based on product, quantity, destination, and shipping method.

Customization options vary by product.

Depending on the product, available options may include custom packaging, labels, logos, colors, sizes, or product specifications.

Available customization options are shown on the product page when applicable.

The MOQ depends on the product, customization type, materials, packaging, and production requirements.

Contact our Buyer Support team for a customized MOQ and quotation.

Yes, selected products support custom packaging and private labeling.

If the product supports customization, you’ll see the available options on the product page. For additional requirements, contact our Buyer Support team and we’ll confirm feasibility and MOQ.

Available shipping options depend on the product, shipping origin, destination, order quantity, and delivery requirements.

Estimated delivery information and available shipping options are shown during the ordering process when available.

Products may ship from Montzone warehouses or other approved supplier locations, depending on product availability and inventory.

The shipping origin is shown on the product page when available.

Estimated delivery times vary by product, destination, inventory availability, and shipping method.

The estimated delivery window is shown on the product page or during checkout. Orders containing products from different locations may have different delivery times.

Import duties, taxes, customs fees, and other destination-specific charges may apply depending on your country and order.

Unless otherwise stated, these charges are the buyer’s responsibility.

DDP (Delivered Duty Paid) shipping is a door-to-door delivery option where import customs clearance, duties, and applicable taxes are handled as part of the shipping arrangement. This can make cross-border purchasing simpler and more predictable for buyers.

DDP availability, destinations, and applicable charges vary by product, order, and shipping route. Available options will be confirmed before shipment.

Shipping Protection is an optional service for eligible orders that may help cover qualifying shipping-related issues, subject to the applicable terms. To review coverage or submit a claim, visit our Shipping Protection page. For an existing claim, follow the instructions provided by Xcotton.

DDP availability, destinations, and applicable charges vary by product, order, and shipping route. Available options will be confirmed before shipment.

If you need to change or cancel an order after payment, contact our Buyer Support team as soon as possible.

We will do our best to accommodate your request before the order is processed or shipped. Changes or cancellations may not be possible once fulfillment or shipping has started.

If you receive a defective, damaged, or incorrect product, please contact our Buyer Support team as soon as possible and provide your order number and supporting photos or videos.

We’ll review the issue and determine the appropriate solution based on the product condition and applicable after-sales policy. Depending on the situation, solutions may include replacement, refund, credit, or reshipment.

Return and refund eligibility depends on the product, order status, and reason for the request.

Please review our Returns & Refunds Policy for detailed conditions, exclusions, and procedures.

Our Buyer Support team can help you find products based on your target market, product category, quantity, budget, and sourcing needs.

If you’re not sure what to buy or need help building a product assortment, tell us what you’re looking for and we’ll help you identify suitable products.