Shipping Protection
Shop with added confidence. Eligible Shipping Protection can help cover qualifying package loss, partial loss, or damage during transit, subject to the applicable terms. Available protection and eligibility depend on your order.
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Review the protection option at checkout
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Check the protection fee and order coverage
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Keep your order details and protection reference
Protected from checkout to arrival.
Shipping Protection provides an additional layer of support for eligible shipping-related issues on covered MontZone orders. It is separate from our standard shipping and delivery arrangements. If a qualifying issue occurs, follow the claim instructions provided by the protection service provider.
A straightforward path to resolution.
After purchasing Shipping Protection, you can submit an eligible lost or damaged package claim through the Xcotton Claims Center.
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Find your protection reference
Open the email titled “Xcotton Shipping Protection Placed Successfully” and locate your Shipping Protection ID.
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Open the Claims Center
Use the direct claims link or the highlighted link in your confirmation email. Sign in with your email and protection ID.
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Submit the required evidence
Provide requested documents such as carrier proof and clear photos of damaged products, then follow the claim status online.
Ready to file a claim?
Have your order email and Shipping Protection ID ready before you begin.
Shipping Protection FAQs
Q1: What does Shipping Protection cover?
Shipping Protection may cover eligible lost-in-transit shipments, missing items, package theft after delivery confirmation, transit damage, carrier misdelivery, and qualifying delivery delays. Eligible delayed orders may receive $5 USD in compensation per order. All claims are subject to the applicable plan terms, eligibility requirements, and claim review.
Q2: How do I purchase Shipping Protection?
Select Shipping Protection at checkout. The fee is added to your order total and covers only the products included in that order.
Q3: What documents might I need for a claim?
Depending on the case, you may need carrier documentation, delivery information, photos of damaged products and other supporting evidence requested in the Xcotton claims guide.
Q4: Who handles Shipping Protection claims?
MontZone can help provide relevant order information and direct you to the appropriate support channel. Claims are reviewed and handled by Xcotton under the applicable plan terms. Any compensation or resolution is subject to those terms and the claim review.
Q5: How long do I have to submit a claim?
Claim deadlines depend on the type of issue and the applicable Shipping Protection terms. Please review the claim instructions and report any suspected loss or damage promptly. Do not wait until the reporting deadline is near.
Q6: Can Shipping Protection be canceled?
You may request a refund before the order ships. Shipping Protection cannot be canceled after shipment.
Q7: How can I help avoid claim issues?
Confirm your shipping address and contact details before placing the order. Inspect your products promptly after delivery and report any issue as soon as possible.